Frequently Asked Questions

About Breather

  • What Is Breather?
    Think of it this way: Breather is a quiet space amidst the chaos. It’s an environment beyond your office, home or neighbourhood coffee shop. In effect, Breather is whatever you want it to be: a space to decompress after a long day, meet with clients, practice yoga, study with classmates or catch up on work. It’s up to you.
  • How much does Breather cost?
    The cost of Breather varies by city and time of booking, with prices ranging from $15 to $40 per hour.
  • What cities currently have a Breather?
    We currently have spaces in New York, San Francisco, Montreal, and Ottawa, with more cities on our radar.
  • When will Breather come to my town?
    Ask, and you shall receive.
  • I have some extra space that would be perfect as a Breather. How can I get in touch?
    If you’d like to turn your extra space into revenue, we’d love to hear from you. Check out the submit your space page to learn a bit more about what we’re looking for, and shoot us an e-mail to locations@breather.com.
  • Are the rooms cleaned after every use?
    We send our cleaning staff to clean the rooms after each booking.
  • What can’t I do in a Breather space?
    If you wouldn’t do it in your office, you shouldn’t do it in a Breather. Be respectful, honor our Terms of Service and leave the room the way you’d like to find it. We have a zero tolerance policy for any activity that’s illegal or inappropriate, and we reserve the right to assess fees for the total cost surrounding any incidents.
  • Why can’t I book on weekends?
    Opening hours vary by location. Select spaces are available on weekends.
  • Can I take photos and videos during my reservation?
    Absolutely. Whether you want to document your experience or conduct a full-fledged photoshoot, we’d love to see all of the unique ways you’re using Breather. Feel free to tag us @Breather to share your experiences.

Reservation & amenities

  • What’s inside a Breather?
    Certain amenities vary by location, but all Breather spaces include pencils, pens, notepads, candy and WiFi. Select spaces include dry erase walls, murals, and more.
  • How do I access WiFi in the room?
    Once you’ve checked in, you’ll notice a WiFi icon on the check-in screen. When you’ve tapped the icon, you will be provided a network name and password. You can also find this information on a poster in your Breather space.
  • What if I need to leave the room during my reservation?
    The door will lock behind you, but the PIN code remains valid for the duration of your stay. You can re-enter the Breather space by entering the PIN code on the door keypad. Please make sure to bring your phone with you when you exit the room, as the PIN code is required to open the door.
  • Are there restrooms inside a Breather?
    Most Breathers have a restroom on the premises, whereas select locations have bathrooms within the space. For example, our Paper Factory Breather even has a shower. For specifics, please consult individual location listings.

Check-in

  • I’m at the door of my Breather space. Now what?
    When your reservation begins, you’ll be able to enter the Breather space. Tap the large green icon on the check-in screen. Enter the unique PIN code onto the keypad on the door.
  • I arrived early for my reservation. Can I check in?
    If there’s no booking directly before you, and the room isn’t being cleaned, you can check-in up to 15 minutes before your reservation begins. If early check-in isn’t available, it will be indicated on the check-in screen.
  • One of my meeting attendees arrived before me. Can I open the door before I arrive?
    Not yet. The person who makes the reservation must be responsible for opening the door. Don’t dilly-dally!
  • My door code isn’t working. What do I do?
    If your door code isn’t working, try to enter it a second time. If that doesn’t work, give us a call at 1-800-471-8704 or e-mail us at support@breather.com.

Check-out

  • When I check out, does the door lock behind me?
    Yes, the door will lock behind you. Take a few moments to ensure that the door is firmly closed, and enjoy the rest of your day.
  • What happens if I forget to check out?
    We’ll automatically check you out. If you stay in the room, it’s likely you’ll run into one of our cleaners. Don’t worry – they won’t bite – but they will kindly ask you to leave.
  • What happens if I forget something in the room?
    Try your PIN code to see if it’s still valid. If the PIN code has expired, go to Settings > Contact Us in the app. We can arrange to have one of our cleaners bring your items to the city office for you to retrieve at your convenience.
  • If I leave early, do I still get charged the total amount?
    Yes, you will be charged for the length of your reservation, even if you decide to leave early.

Extending your reservation

  • Can I extend my reservation?
    You may extend your stay if there is no reservation immediately following yours. To do so, tap the menu icon on the check-in screen and select “Extend Reservation.” You’ll be able to choose between 30, 60, 90 and 120 minute increments if the schedule permits.

Cancelling your reservation

  • Are there fees for cancelling a reservation?
    You may cancel up until 1 minute before your reservation begins – absolutely free of charge. Once your reservation begins, it is no longer possible to cancel and you will be billed for the complete reservation.

Additional questions

  • My app seems a bit slow. What can I do?
    Make sure you have the most up-to-date version of the app. You can verify updates in the app store. If you’re still experiencing issues, give us a call at 1-800-471-8704 or e-mail us at support@breather.com.
  • What do I do if something goes wrong?
    Don't worry. Just give us a call at 1-800-471-8704 or e-mail us at support@breather.com, and we'll get you sorted out.
  • I still have questions. What do I do?
    Just give us a call at 1-800-471-8704 or e-mail us at support@breather.com, and we’ll chat about all of the amazing ways Breather can help you lead a more peaceful, productive life. You’ll be drinking the kool-aid in no time.