Frequently Asked Questions
What is Breather?
Think of it this way: Breather is a quiet space amidst the chaos. It’s an environment beyond your office, home or neighbourhood coffee shop. In effect, Breather is whatever you want it to be: a space to decompress after a long day, meet with clients, practice yoga, study with classmates or catch up on work. It’s up to you.
What cities currently have a Breather?
We currently have spaces in New York, San Francisco Bay Area, Boston, Los Angeles, Chicago, Montreal, Toronto, and Ottawa, with more cities on our radar.
When will Breather come to my town?
Ask, and you shall receive.
I have some extra space that would be perfect as a Breather. How can I get in touch?
Are the rooms cleaned after every use?
We send our cleaning staff to clean the rooms after each booking.
I’ve been invited as a guest to a Breather. What does that mean?
Lucky you! Signing up for a free account lets you unlock the door when you get there, and view the reservation details in your account. As an invited guest, you aren’t able to edit, extend, or cancel the reservation.
What if I’d like to book for someone else, or for a group?
Easy – simply invite people to your reservation. They’ll be able to check-in just like you can, but cannot edit, extend or cancel the reservation.
What can’t I do in a Breather space?
If you wouldn’t do it in your office, you shouldn’t do it in a Breather. Be respectful, honor our Terms of Service
and leave the room the way you’d like to find it. We have a zero tolerance policy for any activity that’s illegal or inappropriate, and we reserve the right to assess fees for the total cost surrounding any incidents.
Can I take photos and videos during my reservation?
Absolutely. Whether you want to document your experience or conduct a full-fledged photoshoot, we’d love to see all of the unique ways you’re using Breather. Feel free to tag us @Breather
on Twitter and @BreatherInc
on Instagram to share your experiences.
Reservation & amenities
What’s inside a Breather?
Certain amenities vary by location, but all Breather spaces include pencils, pens, notepads, candy and WiFi. Select spaces include dry erase walls, murals, and more.
How do I access WiFi in the room?
Once you’ve checked in, you’ll notice a WiFi icon on the check-in screen. When you’ve tapped the icon, you will be provided a network name and password. You can also find this information on a poster in your Breather space.
What if I need to leave the room during my reservation?
The door will lock behind you, but the PIN code remains valid for the duration of your stay. You can re-enter the Breather space by entering the PIN code on the door keypad. Please make sure to bring your phone with you when you exit the room, as the PIN code is required to open the door.
Are there restrooms inside a Breather?
Most Breathers have a restroom on the premises, whereas select locations have restrooms within the space. For specifics, please consult individual location listings.
Why is there a $250 pre-authorization for my first booking?
We pre-authorize new credit cards for the amount of $250 to ensure their validity for incidentals. This will only happen the first time you make a reservation with that card. Though Breather releases the funds immediately, it usually takes the bank 3-5 business days to process the refund. Keep in mind that all refunds are subject to your bank's individual processing times and vary greatly depending on your selected method of payment. This policy is to ensure the quality of our service and insure the peace of mind of those who use it.
How much does Breather cost?
Depending on the city, location and time of your booking, the hourly cost of a Breather may vary. You can learn more about the rates in your city by browsing Breather locations online
or on our iOS
How do I pay for a Breather?
Due to the nature of our service, we require a credit card on file. Your reservation will be charged to the credit card on your account.
What types of payment do you accept?
We accept Visa, Mastercard and American Express credit and debit cards. Unfortunately, we do not accept prepaid, reloadable credit cards or other forms of payment (i.e. PayPal, Bitcoins, etc.).
What is the Breather referral program?
Our referral program allows you to invite friends to try Breather for free by sharing your personal promo code. When they check-in for the first time, you earn credits to use towards your next reservation. The amount of the credit has been specially calculated to ensure you can book a full hour in most of our spaces.
What currency are Breather credits in?
Credits are in the currency of your country.
What happens to the free hours I already accumulated?
As of April 21st 2016, your free hours will be translated into their equivalent value in your currency.
I’m at the door of my Breather space. Now what?
When your reservation begins, you’ll be able to enter the Breather space. Tap the large green icon on the check-in screen. Enter the unique PIN code onto the keypad on the door.
I arrived early for my reservation. Can I check in?
If there’s no booking directly before you, and the room isn’t being cleaned, you can check-in up to 15 minutes before your reservation begins. If early check-in isn’t available, it will be indicated on the check-in screen.
My door code isn’t working. What do I do?
My reservation is complete. Now what?
All you need to do is rate your experience, grab your stuff and leave the room. We hope you had a great time.
When I leave, does the door lock behind me?
Yes, the door will lock behind you. Take a few moments to ensure that the door is firmly closed, and enjoy the rest of your day.
What happens if I don’t leave on time?
If you stay in the room, it’s likely you’ll run into one of our cleaners. Don’t worry – they won’t bite – but they will kindly ask you to leave.
What happens if I forget something in the room?
Try your PIN code to see if it’s still valid. If the PIN code has expired, go to Settings > Contact Us in the app. We can arrange to have one of our cleaners bring your items to the city office for you to retrieve at your convenience.
If I leave early, do I still get charged the total amount?
Yes, you will be charged for the length of your reservation, even if you decide to leave early.
Extending your reservation
Can I extend my reservation?
You may extend your stay if there is no reservation immediately following yours. To do so, tap the green “Extend” circle on your reservation screen. You’ll be able to choose between 30, 60, 90 and 120 minute increments if the schedule permits.
Cancelling your reservation
What’s your cancellation policy?
You may cancel up until 2 hours before your reservation begins – absolutely free of charge. Within 2 hours of the reservation start time, it is no longer possible to cancel and you will be billed for the complete reservation. You always have 15 minutes after making a reservation to cancel without penalty, no matter when you book.
My app seems a bit slow. What can I do?
Make sure you have the most up-to-date version of the app. You can verify updates in the app store. If you’re still experiencing issues, give us a call at 1-800-471-8704
or e-mail us at email@example.com
What do I do if something goes wrong?
I still have questions. What do I do?